IC Credit Union Announces Key Hires for Digital Banking Advancement

Newly created roles focus on driving digital innovation and enhancing the member experience

Fitchburg, MA – March 1, 2024 – IC Credit Union is excited to introduce two exceptional professionals, Todd Wood and Heather Mungovan, who have joined the team to steer the credit union’s digital banking initiatives and strategy.

Todd Wood, a seasoned professional in retail management and digital strategy with extensive experience at Avidia Bank and FIS Global, has joined IC as Assistant Vice President of Digital Banking. Committed to prioritizing our members’ needs and driving innovation, Wood brings over a decade of expertise to his new role. With a focus on enhancing the member experience, he will play a pivotal role in shaping IC Credit Union’s digital transformation strategy. Wood’s primary mission is to elevate the member journey across all digital channels, reflecting our dedication to delivering exceptional service.

Heather Mungovan has joined IC as Assistant Vice President of Deposit Operations and is known for her expertise in bank operations, with a remarkable track record at Cornerstone Bank, UniBank, and Bay State Savings Bank. Mungovan is charged with ensuring the seamless operation of digital channels and product administration on the operations side, guaranteeing that features and functionality consistently meet members’ expectations. Her deep understanding of bank operations, electronic services, card processing, and digital platform administration ensures that IC’s members enjoy an unmatched experience.

Todd Wood's Headshot
Todd Wood,
Assistant Vice President of Digital Banking
Heather Mungovan's Headshot
Heather Mungovan,
Assistant Vice President of Deposit Operations

“Todd and Heather bring fresh perspectives and innovative ideas, perfectly aligning with our mission of delivering a member-first approach — both digitally and in-branch.” said CarrieAnne Cormier, Chief Operating Officer. “We’re excited to have Todd and Heather onboard as we continue to make it easier for our members to save, borrow and manage their financial lives.”