IC Digital Advisor Team

We’ve created a dedicated team ready to lend a hand whenever you’re navigating the digital banking landscape. Our Digital Advisors are like your personal tech gurus, offering tailored assistance to help you breeze through any digital banking questions or hurdles. Whether you’re a seasoned pro or just dipping your toes into the digital waters, these experts are here to provide clear guidance and support. From troubleshooting tech glitches to demystifying online transactions, they’ve got the knowledge and patience to ensure you feel empowered in managing your finances online.

Have a question about anything digital? Visit one of our Digital Advisors today!

Meet our Digital Advisors:

Ayer Office

Piper - IC Digital Advisor

Piper

  • IC Digital Advisor (Since 2024)
  • Visit Piper at our Ayer Office
  • “I helped a member that was having trouble with her password. I let them know it was case sensitive and then they were able to successfully log in.”

Fitchburg – Main Office

Devyn - IC Digital Advisor

Devyn

  • IC Digital Advisor (Since 2023)
  • Visit Devyn at our Main Office
  • “I helped a member reset their username and password to protect their accounts when their computer got hacked.”

Fitchburg – Parkhill Office

Curtis - IC Digital Advisor

Curtis

  • IC Digital Advisor (Since 2023)
  • Visit Curtis at our Fitchburg/ Parkhill Office
  • “Helping a member with a disability navigate their phone. We downloaded the app and I walked them through the entire process.”

Westminster Office

Angela - IC Digital Advisor

Angela

  • IC Digital Advisor (Since 2023)
  • Visit Angela at our Westminster Office
  • “Helped a member save money over time using our financial calculators and credit score tool.”

Worcester Office

Tim - IC Digital Advisor

Tim

  • IC Digital Advisor (Since 2023)
  • Visit Tim at our Worcester Office
  • “Being able to enroll a new member quickly or fix a password problem and seeing how happy my members are is always a pleasure!”

Service Center

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Arely

  • IC Digital Advisor (Since 2023)
  • Service Center
  • “When a member calls because they have been struggling to access online banking and I’m able to assist them with getting in.”

Ayer Office

Rachael - IC Digital Advisor

Rachael

  • IC Digital Advisor (Since 2023)
  • Visit Rachael at our Ayer Office
  • “A member needed to cancel auto-transfers. I helped her log in through her phone. We navigated to the right tab and easily cancelled them.”

Fitchburg – Parkhill Office

Angela - IC Digital Advisor

Angela

  • IC Digital Advisor (Since 2023)
  • Visit Angela at our Fitchburg/ Parkhill Office
  • “Every time I can help a member with an online issue, it’s a win.”

Leominster Office

Darri - IC Digital Advisor

Darri

  • IC Digital Advisor (Since 2023)
  • Visit Darri at our Leominster Office
  • “I enjoy helping members get online — especially showing them how useful our app can be!”

Westminster Office

Kelly - IC Digital Advisor

Kelly

  • IC Digital Advisor (Since 2023)
  • Visit Kelly at our Westminster Office
  • “Helping a member learn how easy it was to transfer funds between her checking and savings accounts.”

Worcester Office

Pooja - IC Digital Advisor

Pooja

  • IC Digital Advisor (Since 2023)
  • Visit Pooja at our Worcester Office
  • “I helped retrieve a member’s username, activated her locked out status, created a new password and made her mobile friendly.”

Service Center

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Kara

  • IC Digital Advisor (Since 2023)
  • Service Center
  • “Using my communication skills, I am able to guide our members in a way that is catered to their current skill level with technology.”